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If ever there were an industry where we want zero
defects,it’s healthcare. Patients,
medical professionals,and healthcare administrators all want mistakes
eliminated and
quality and efficiency improved.Although most industries have
undergone some type of data-supported,systematic,quality-improvement
process,healthcare still has not.Medical and technological advances
continue to outpace process and education adjustments.Demand and
expectations for medical care are increasing. Inefficiency also
leads to(causes, brings about, etc.) overcrowded emergency rooms,customer
complaints, and lost revenues.
Six Sigma allows a healthcare organization to break through the
status quo and achieve real process improvement. Although Six
Sigma has its roots in manufacturing,it works just as effectively
in a service industry such as healthcare.Healthcare organizations
face unique challenges and it's no secret that they have a harder
time applying quality improvement methods.Six Sigma’s comprehensive
approach means that its methodology can be successful in healthcare
organizations with quick results.In a healthcare
organization,the critical factors in quality and efficiency are
flow of information and
interaction between people.
Transforming the process of this flow yields quality results.Six
Sigma achieves
documented bottom-line strategic business results by initiating
an organization-wide culture shift.Until a process focus–rather
than a task focus–is developed,the scope and endurance of improvements
will be limited. Analyzing and modifying human performance in
these environments is complex,
Six Sigma provides the tools and methodology required to achieve
significant long-term improvements.The Six Sigma process is a
large step toward creating a learning organization through its
well-defined road maps and management structure.Six Sigma defines
a vision for the future of the healthcare organization, and then
it identifies
specific goals and establishes quantitative measures to turn that
vision into reality.
A formal plan is established to identify the overall program goals
and timeline, Click
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